Cat-astrophic Cat-astrophe

Part of our job entails working with field technicians. Those valiant warriors who traverse the land assisting those in need. They provide your water, gas and often our laughter. It is in the spirit of that laughter I share this Cat Quandary:

Cats are interesting creatures. A bit persnickety, if one really must know.

One minute you’re King, or Queen, the next it is their world and you’re just taking up space. Some would say a cat’s intelligence is measured by the swishing of a tail. When two identical cats are involved, it can only be measured by quizzically comical questions. white

Take for instance Wayne, a Rochester tech, who discovered just how comical carbon copy cats can be. Wayne is your average tech; married, two grown children, hobbies ranging from hunting and fishing to motorcycles and snowmobiles. You might even catch him at Red Lobster enjoying the “catch” of the day.

However, Wayne recanted a tail of a tale where the catch of the day could be the wrong catch. The catch in question? A Cat, of course.

On a randomly routine service call, a cat loving customer requested her curious cat remain confined within her home. Wayne considered this a reasonable request. He completed his call keeping the customer’s previous polite petition in mind.

Upon leaving the customers domain, Wayne did not doubt the frisky feline resided safely in his abode. Returning to his vehicle though, he discovered the customer’s curious cat awaiting his return. He carefully caught the clever critter placing him securely back in his home.

Unfortunately, the newly caught cat was not so graciously greeted by …… the customer’s cat! The chase of chases quickly ensued leaving Wayne in a quandary of just what to do!?! The customer was gone and the cats were identical; each resembling the other. The question crossing Wayne ’s quizzical mind—”Which cat do I put back outside!?!?!”

Now, with this tale of tails I have to ask you, what in the world would you do?

What a Catastrophe!

I can only imagine the scene between those two cats!

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Telepathically Typical Days

A typical day in the life of an Analyst.

You start the day with making it into the office. Sounds simple enough, but imagine if you will, Lilliputians. Everywhere you look, Lilliputians. You move…they break…you fix…Lilliputians. That’s a little morbid. Let’s try this…

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At any moment your phone can ring. There can be an issue with the system. Users can’t access it. It’s throwing an error. A batch is held up. It isn’t working as expected. This call can come at 3 p.m. or 3 a.m. And you’re on this call until it is resolved. Five minutes, five hours, doesn’t matter.

Not surprisingly a large majority of these calls come at 1 a.m. It’s like the system KNOWS! “Sshhhh, she’s sleeping soundly. Looks like a great dream! Let’s break! She won’t mind…”

If you’re lucky, the issue takes 15 minutes to resolve. Then you’re off and running. You get your shower. You get your breakfast. You make it into the office. Life is good!

Once in the office you have to make it to your desk. No problem! Well….if you sneak in the back way you’re pretty safe. Walk through one of the departments though and WHAM! You’re caught!

It’s not a huge deal. They’re either going to catch you, or submit a ticket. Either way, you are going to work on their issue. Now, it can be a big deal if the system broke between leaving the house and reaching the office door. It happens. Dang gremlins in the system. They know! They plot, and plan. Evil little things!

You’ve made it to the office! Congratulations, your award is work!

It takes a few minutes to boot up your system, open all of your programs and glance at the never-ending stream of emails. Email is a trap! The oubliette of electronic communication. The place of forgetting.

You either forget to read your email. Read it and forget to reply. Forget to hit send on your reply. Forget what the email said…and read it twelve more times, or simply forget there was life before email. I forget to hit send on emails. I have wonderfully written, well phrased, magnificent novels still waiting on my desktop for me to hit send. It’s a curse. Plus send is so overrated these days. Telepathy, now I can get behind that thought!

So, we’ve made it into the office. We’ve booted our machines, and avoided our email. We’re now ready for the day….to end.

Tomorrow… we’ll talk coffee!