Power Button Predicament

Today’s Adventure…

The Toni-ster: “Can you shut off the computer? Turn it completely off.”

User: “How do I do that?”

Toni-ster: “Hold the power button down for 30 seconds, or until the light goes off.”

User: “Okay, I held the button down, but there’s still a light on.”

Toni-ster: “Are you sure you turned the computer off, or was it the monitor?” *Toni-ster already knows the answer to this because she’s remoted in and the screen went blank…*

User: “Yes, it was the computer.” *You hear rattling of papers and things moving*

User: “Well,…maybe it was the monitor the blue light isn’t on any more.”

Toni-ster: “Okay, we need to turn the computer off. Find the power button on the computer.”

User: *More rumpling of papers, etc.* “Okay, I think I have it.”

Toni-ster: *Still seeing a blank screen…screen comes on…* “Are you sure you have the computer power button?”

User: “I think so, but I still see a light.”

Toni-ster: “The button should be on the little black box with the device name sticker.”

User: “Oh! That computer.”

Toni-ster: ….

User: *Holds the correct button down and turns off computer…finally!*

Toni-ster: *This is exactly why they made wine….*

Just another day in paradise! 🙂

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Schrodinger’s Application

Today’s adventure…

User: “I can’t get in to such-and-such application”

Me: “Okay, let’s take a look” I remote in and….user is on the main log in screen.

Me: “Oh, so do you need help logging in to the computer?”

User: “No, I have my information to do that…”

Me: ….waiting for user to log in.

User: “Do you want me to log in?”

Me: *Thinking to myself: “No, I need to work on my psychic ability to see what happens next.”*

Me: Saying politely, “Yes, please.”

User: Finally logs in and….

Me: “What application are you having problems accessing?”

User: “Well, I have my sign in information for this application, this application, this one, and also this one.”

Me: “Is it one of those applications you’re having problems with?”

User: “No, I haven’t signed in to it before.”

Me: “Is it one of the applications you access through Citrix?” Opens Citrix for user to sign in.
User: “No, but I will need to be able to sign in there.”

Me: Let’s user know what username/password will get him signed in to Citrix.

Me: “Is the application one of the icons on your desktop?”

User: “I’m not sure. It should be.”

Me: *Waits for user to click on icon…*

Me: “Which of these icons is the one you need?” *Hovers over each icon slowly…trying to remain calm*

User: “I don’t think it is any of those.”

Me: *Screams profanities in my head because I just want to know what application he can’t get into*

Me: “Do you know which application it is?”

User: “I think so-and-so is calling someone.”

Me: *Really wanting to ask, “what does that have to do with the application?” while also screaming inside my head.*

Me: “Oh, are they calling someone to find out what application?”

User: “I don’t know…maybe.”

Mysterious voice in the Background: “Users name, they need to install the application, but you have your log in information, right?”

User: “I think so. They gave me several.”

Disembodied voice again: “Well, what applications did they give you passwords for?”

User: “I’m not sure. There were several of them.”

Me: “Users name, it sounds like someone is helping you with the application in the background. Is there anything else I can do to help?”

User: “Ya, so-and-so is getting the information. I think we’re good.”

Me: “Okay, if you have any additional problems please let us know.”

Disembodied voice in the background: “Now, which application were you trying to log in to? You have it on your computer right, or do we need to install it?”

User: “I think it is on the computer but, it may need to be installed. I don’t know.”

Me: *hanging up the phone quickly, praying he doesn’t call back!*

I still have absolutely no idea what application he was trying to log in to. I’m not even sure there was an application…

Schrodinger’s application – it is both an application and not an application until it is found or not found.