Just had a manager from Client Services walk in with a CSR and say….
CSM: “Pull up your code. I don’t care what code. Just pull it up. You know, the colorful one for the reports.”
I pulled up the ‘colorful one for reports’….
She proceeds to ‘explain’ to the CSR what ‘code’ is and what it does.
Apparently, the pluses, and minuses, and commas, and parenthesis all do something. I’m sure it is helpful when you’re answering the phones for billing questions.