Dear Technically Challenged End User,
Submitting a ticket on an issue you are experiencing is IT’s preferred method of communication. The fact that we ask you, “Have you submitted a ticket?”, when you approach us should be a clue. However, we understand technology can be challenging. Sending an email, with details of your issue, to firstname.lastname@example.org can be complicated. The other three hundred emails you send in a week are far less complicated. We understand.
Submitting a ticket on your issue also robs us of your glorious visits to our personal space because, you know IT people just LOVE strangers in their personal space. We especially enjoy it when you stand there…staring at us…. while we’re working….and then….finally ask, “Are you busy? Can you look at something?”
“Why, No Jill! We are never to busy for you! Let me drop everything to look at your mission critical issue!”
We will then patiently follow you back to your desk. Where, we will quietly point out the button, checkbox, drop down, or field you forgot to fill in. We may even turn it off, and back on again, like we’ve recommended…repeatedly. We will do whatever we need to do to resolve your critical, highly important issue.
We will do it. We will smile. We will walk away, and smile more because, we know….
The URGENT report you requested this morning. The one we were working on. The one we have now lost all train of thought on. The one we will have to read every line of code we’ve written to re-establish our lost train of thought. That report…that report will be completed some time next month. We could have wrapped it up today but….you couldn’t be bothered to submit a ticket!
The IT Team