Walked in to the office this morning. First issue of the day, the time clock was not clocking.
This, is NOT an IT issue.
IT receives first notification because…well, one of the first people who arrive in the office is an IT person. And, well, IT is where you report everything! No toilet paper in stall three of the west women’s bathroom…report it to IT! Out of post-it notes? IT will have the answer! Can’t find the right power cord for your laptop? Maintenance will have it!
Office logic is never logical.
IT is not the keeper of the time clocks. We will, however, report the issue to the keeper of the time clocks. They will then remotely diagnosis the issue. If it can be fixed remotely they work their magic. If it cannot be resolved remotely they send someone with a big hammer to realign the clocks attitude. Today, required a realignment.
A very nice ‘keeper of the time clock’ came down and worked to resolve the issue. We, IT, sat and listened to her fiddle with the time click while talking on the phone to whomever was supplying assistance to her.
We, IT, listened because the time clock lives right outside our office. We listened to offer assistance if needed. We listened to gain insight into a possible resolution. We listened because we reported it. We apparently didn’t listen well enough because….
The very nice ‘keeper of the time clock’ left. No update on whether the issue was resolved or persisted. Nothing but silence.
Then….twenty minutes later the phone rang. It was the very nice lady calling to report the issue was resolved but, there was a slow connection and they may have to replace the Ethernet cable.
She called… instead of taking five steps to the right, or left, and stepping directly into the IT office.
She called…while the door to IT was wide open with every computer from the history of the company sitting right inside.
She called…instead of asking any of the twenty people sitting there could have been asked, “Where is IT? Where is such-and-such person?”
We have come to the unanimous decision she is apparently NOT an IT person.